Terms of Service

Welcome to Superdirector, owned and operated by Enlighten 3D Inc., a Delaware corporation ("we," "us," "our," or "Company"). Superdirector includes self-serve AI software tools and an optional AI-managed, expert-reviewed social media marketing service (the "Managed Service"). By accessing the tools or purchasing, renewing, or participating in the Managed Service, you agree to these Terms of Service ("Terms"). If you do not agree, you may not use the applicable service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

Superdirector offers two distinct services: a self-serve software tool and a rolling monthly Managed Service campaign engagement. The Managed Service is not a software seat. Depending on the service selected, Superdirector provides:

• AI-powered video analysis and breakdown
• Self-serve research, planning, scripts, briefs, and account intelligence
• Managed campaign strategy, creator/KOC/UGC operations, and reporting
• Itemized third-party reach execution within the agreed campaign scope

Eligibility: You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access to your account. You are solely responsible for all activities that occur under your account.

Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.1 Offer Types and Pricing

The self-serve tool and the Managed Service are separate offers with separate billing and operating terms:

Pricing Changes: We may change self-serve pricing with 30 days' advance notice. A Managed Service client selects the next eligible cycle budget subject to the T-72 lock and the standard or custom scope rules above.

Promotional Pricing: A promotion applies only to the offer and period expressly stated. No self-serve promotion changes the Managed Service budget, fee, ledger, minimum-term, or refund contract unless a separate written managed-service agreement says so.

4.2 Billing and Payment

Payment Processing: Stripe processes payments. The self-serve tool fee is billed in advance by billing period. Every Managed Service cycle requires prepayment of the complete selected cycle budget; saving a budget or scope does not start service, and only a positive successful payment starts a cycle.

Managed Service Renewal: The initial term is three complete paid cycles. After those cycles, the engagement renews one complete rolling cycle at a time until a timely cancellation instruction takes effect. Each successful payment anchors its complete cycle; non-qualifying invoices do not advance the minimum term.

Payment Methods: We accept payment methods supported by Stripe. You authorize the applicable cycle charge and are responsible for accurate payment information and sufficient funds.

Managed Payment Failure: A failed renewal immediately makes the managed account read-only and freezes new commitments and spend while preserving the existing reach ledger and irrevocable obligations. A late successful recovery starts one new complete cycle at that recovery-payment timestamp.

Taxes: Fees exclude applicable taxes and governmental assessments. The client is responsible for those amounts and for physical-scope costs separately billed at cost as described above.

4.3 Cancellation and Refunds

Cancellation: The $29 self-serve tool may be cancelled through its billing controls. The Managed Service cannot be cancelled at any time during its three-complete-paid-cycle minimum. After that minimum, cancellation applies to the next eligible cycle when received before T-72; later instructions normally apply one cycle later.

Managed Refund Formula: Refund initiation is never automatic and requires Bell approval after reconciliation. Provider fault is eligible only when strictly more than 10% of the current cycle's new reach remains uncommitted; exactly 10% is not eligible. The eligible refund is the eligible uncommitted reach plus round-half-up(cycle fee × eligible uncommitted reach / cycle reach).

Managed Cancellation Settlement: After the three-cycle minimum, cancellation settlement refunds engagement-level uncommitted reach only after irrevocable obligations settle. Refunds return through the original payment path and are never represented as a future invoice credit. Self-serve tool fees remain subject to their separate billing terms and applicable law.

4.4 Tool Access and Managed Execution

Included Tool Access: While the Managed Service is paid and active, the $29 tool is included at no extra charge through a separate sponsored allowance, currently 200 credits per paid rolling cycle. This does not create, modify, or cancel an independent $29 subscription.

Separate Ledgers: Managed reach funds, managed sponsored tool credits, and independently purchased subscription or add-on credits remain separate. Unused reach cannot pay for AI-credit operations or reduce a later cycle invoice.

Proactive Execution with Client Veto: Within the agreed strategy, claims, rights, scope, and available reach, creator/KOC work proceeds proactively, with client veto until a commitment becomes irrevocable. The first three team-created content items require approval; after calibration, in-scope work proceeds proactively with veto before publication. Legal, claims, rights, shipment, paid amplification, and out-of-scope gates remain explicit.

Limited License: Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

Restrictions: You agree NOT to:

• Reverse engineer, decompile, or disassemble any portion of the Service
• Copy, reproduce, or create derivative works of the Service
• Rent, lease, sell, sublicense, or redistribute access to the Service
• Remove or modify any proprietary notices or labels
• Use the Service to develop a competing product or service
• Access the Service through automated means (bots, scrapers) without permission
• Attempt to gain unauthorized access to any systems or networks
• Interfere with or disrupt the Service or servers

Definitions:

• User Input means any video URLs, reference materials, templates, instructions, or other content you submit to the Service.
• Production Plans means scripts, storyboards, production setups, shot lists, and other creative deliverables generated by the Service based on your User Input.
• Video Analyses means AI-generated analysis of videos including breakdowns, technical assessments, and metadata.

6.1 Ownership of Production Plans

You Own Your Production Plans: You retain all ownership rights, title, and interest in and to all Production Plans generated through the Service. We assign to you all of our right, title, and interest (if any) in such Production Plans, to the maximum extent permitted by law.

Important Note on AI-Generated Content: Under current U.S. copyright law, purely AI-generated content may not be eligible for copyright protection. However, Production Plans that incorporate your creative input, instructions, and editorial choices may qualify for copyright protection as works of authorship. We recommend consulting with legal counsel regarding the copyrightability of specific outputs.

6.2 License Grant to Company for On-Platform Content

Unlimited License for Platform-Stored Content: For Production Plans, Video Analyses, and User Input that remain stored on our Service, you grant Enlighten 3D Inc. a worldwide, non-exclusive, royalty-free, fully paid-up, unlimited license to:

• Store, reproduce, display, and process your content to provide the Service to you
• Analyze and aggregate your content for AI training and machine learning model improvement
• Use your content to develop, improve, and enhance our Service features and algorithms
• Create derivative works from your content for product improvement and Service optimization
• Process and analyze patterns, trends, and usage data from your content
• Incorporate insights derived from your content into our Service capabilities
• Create internal backup copies for disaster recovery and security purposes

Important Scope Limitation - On-Platform Only: This unlimited license applies ONLY to content while it is stored on our Service platform. This license does NOT include:

• Off-Platform Content: Any Production Plans, analyses, or derivatives that you have exported, downloaded, or otherwise removed from our Service platform
• External Use: We will not use content that you have taken off-platform for any purpose, including AI training or product improvement
• Direct Commercial Resale: We will not directly sell or license your specific Production Plans to third parties as standalone products (though we may use them for Service improvement as described above)
• Attribution: We will not publicly display your Production Plans with attribution to you without your express written consent (except when you designate content as "Featured" through admin features)

License Termination: This license continues while content is stored on our Service. When you delete your Production Plans or close your account, we will cease using that specific content for new AI training or product development, except for: (a) backup copies retained as necessary to comply with legal obligations (deleted within 90 days), and (b) AI models and Service improvements already developed using your content prior to deletion (which remain part of our Service).

6.3 Video Analyses and Shared Content

Shared Analyses: Video Analyses may be shared among multiple users who analyze the same source video to improve efficiency. By using the Service, you acknowledge that Video Analyses of publicly available videos are not exclusive to you.

Your License to Use Analyses: You have a non-exclusive, non-transferable license to use Video Analyses for your personal or internal business purposes.

6.4 User Responsibilities

Third-Party Content: You represent and warrant that you have all necessary rights to analyze videos you submit. You are responsible for ensuring your use of the Service complies with third-party platforms' terms of service (YouTube, Instagram, etc.).

Prohibited Content: You may not submit content that:

• Violates any law or regulation
• Infringes third-party intellectual property rights
• Contains malware, viruses, or harmful code
• Is defamatory, harassing, threatening, or hateful
• Contains explicit sexual content involving minors
• Promotes violence or terrorism

6.5 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use such Feedback for any purpose, including incorporating it into the Service or future products.

You agree to use the Service in compliance with all applicable laws and regulations. You will not:

• Use the Service for any illegal purpose
• Violate any platform's terms of service when analyzing their content
• Share your account credentials with others
• Create multiple accounts to circumvent usage limits
• Engage in any activity that disrupts or burdens the Service
• Attempt to circumvent security measures or access controls
• Use the Service to spam, phish, or distribute malware
• Impersonate any person or entity

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspending or terminating your account without refund.

Company-Owned IP: The Service itself, including all software, algorithms, user interfaces, visual designs, trademarks, logos, and documentation, is owned by or licensed to Enlighten 3D Inc. and is protected by copyright, trademark, patent, and other intellectual property laws.

"Superdirector," "Enlighten 3D," "Enlighten Animation Labs," and associated logos are trademarks of Enlighten 3D Inc. You may not use our trademarks without our prior written consent.

Restrictions: Except as expressly provided in these Terms, nothing grants you any right, title, or interest in the Service or our intellectual property. All rights not expressly granted are reserved by Enlighten 3D Inc.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

AI Accuracy: The Service uses artificial intelligence and machine learning technologies that may produce inaccurate, incomplete, or misleading results. AI-generated analyses are provided for informational purposes only and should not be relied upon as professional advice.

No Guarantee: We do not guarantee that AI-generated content will be accurate, complete, or suitable for your intended purpose. You are responsible for reviewing and verifying all AI-generated content before use.

Third-Party AI: We use third-party AI services (third-party AI services) to power our analysis capabilities. These providers have their own terms and limitations that may affect the Service.

Availability: We strive to maintain the Service's availability but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance.

Beta Features: We may offer beta or experimental features. These are provided "as-is" without warranties and may be modified or discontinued at any time.

By You: You may terminate your account at any time through your account settings. Upon termination, your right to access the Service ceases immediately.

By Us: We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you breach these Terms or engage in fraudulent activity.

Effect of Termination: Upon termination, all licenses granted to you under these Terms will immediately cease. We may delete your User Content after a reasonable period, though we are not obligated to do so. Sections of these Terms that by their nature should survive termination will survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Service will meet your requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• AI-generated results will be accurate, complete, or reliable
• Any errors or defects will be corrected
• The Service is free from viruses or harmful components

YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENLIGHTEN 3D INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless Enlighten 3D Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your User Content
• Any misrepresentation made by you

We respect intellectual property rights and expect our users to do the same. If you believe that your copyrighted work has been copied or is accessible through the Service in a way that constitutes copyright infringement, please contact our designated copyright agent:

Your notice must include the information required by the Digital Millennium Copyright Act (DMCA). We will respond to valid notices in accordance with applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Binding Arbitration: Except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver: You agree that any arbitration or court proceeding shall be limited to the dispute between you and us individually. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to contact@enlightenanimation.com within 30 days of first accepting these Terms.

Exceptions: Either party may seek injunctive or other equitable relief in court to protect intellectual property rights.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in San Francisco, California, and you consent to personal jurisdiction in those courts.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights without our prior written consent. We may assign these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

Export Compliance: You agree to comply with all applicable export and re-export control laws and regulations.

If you have questions about these Terms, please contact us: